Total Calls
143
Total Emails
89
Total Chats
76
Customers
308
Quality Scores
AI Audit Score
92%
Human Audit Score
88%
Top Intents
Bill to EMI Conversion
96%
Transaction Declined
89%
Waiver Inquiry
85%
Card Block Request
82%
Account Closure
78%
Error Analysis
Conversations with Errors
Call #CX-789456
Bill to EMI Conversion Inquiry
Errors:
Tone, Empathy, Incorrect resolution
Email #EM-321654
Account Closure - Primary Card
Errors:
Incomplete Resolution, Incorrect disposition
Chat #CH-147258
Transaction Declined Inquiry
Errors:
Dead air
Recent Activity
| Date | Channel | Intent | AI Score | Human Score | Errors |
|---|---|---|---|---|---|
| Today, 10:42 AM | Call | Transaction Declined Inquiry | 94% | 91% | Tone |
| Today, 09:15 AM | Account Closure | 89% | 85% | Incomplete Resolution | |
| Yesterday, 4:30 PM | Chat | Bill to EMI Conversion | 96% | 93% | None |
| Yesterday, 2:15 PM | Call | Card Block Request | 78% | 75% | Tone, Incorrect resolution |